Orders & Shipping

Currently we are using Royal Mail for all our shipping, UK & International.

We aim to deliver your order as soon as possible however during different times of the year our shipping times will vary, we do not hold stock and every order is handmade by us from scratch.

Shipping Time Estimates 

Spring / Summer- 1 - 2 Weeks +

Autumn/ Winter - 2 - 3 Weeks +

Please bear in mind these times are estimates and sometimes things can take longer. Some delivery's are outside of our control like material delays/ shipping strikes can also happen.

This may differ for International orders so please do reach out for an estimate on your delivery. 
hellohilaryshounds@gmail.com

When your order has been fulfilled you will receive a tracking number from DPD via email/ text message. 

When ordering from outside of the UK please be aware you may be charged customs upon arrival within your country. This is not covered by us so please do your research before. 

Refunds / Exchanges.

UK

We are happy to offer exchanges on all our standard sized garments, XXS, XS, S, M, L & XL. ( This excludes all CUSTOM sized orders, Zip Options & all Sherpa Items) 

For custom orders we rely on your exact measurements and will not be able to offer exchange or refund if you take them incorrectly. 

We can however potentially offer an alteration service ( with a small extra cost) if we think we can alter your garment. Please contact us for more information. 

 

INTERNATIONAL 

We cannot except exchanges from outside of the UK. 
If you wish to return your Standard size garment you may at your own cost of postage ( We would recommend sending tracked as we will not be able to offer a refund until it arrives back with us) 

For custom orders we rely on your exact measurements and will not be able to offer exchange or refund if you take them incorrectly.

Sadly we also cannot offer our alterations service.